FAQ's

FAQ’s Page

Orders

  • Why has my order not shipped?
    •

    If your order has not shipped, it is very likely that one or more of the items in your order are pre-order items (noted by an estimated ship date). If there is no estimated ship date and your order has not shipped, it is still processing and will be shipped soon.  

    ** Please note, due to increased order volumes and CDC regulations, order fulfillment may be delayed during the COVID pandemic. Thank you for your patience and understanding as we work hard to keep both our team and customers safe.

  • Can I cancel or edit my order?
    •

    All orders are FINAL after they are placed. We do not cancel, edit, or refund orders under ANY circumstances. Please double check your order and sizes prior to checking out to ensure that you have selected the correct items.

  • I only received part of my order. Where are my other items?
    •

    If you received a partial shipment, your other item(s) are likely on pre-order, if we ever encounter delays with orders that have multiple items, we split the order and ship the items that are available immediately. Rather than holding the entire order, we try to get available items to the customer as soon as possible.

    **You will receive email confirmation and tracking info as soon as your other item(s) ship.

  • How do I redeem my store credit?
    •

    Click the link below for instructions on how to redeem your store credit: How To Use Your Store Credit


  • Can I change my address once I have placed my order?
    •

    We process orders immediately once they are placed and are processed. Once a tracking label has been issued out, we can no longer change the shipping address. If you have entered the incorrect address, we advise you to contact the carrier once you receive your tracking number and request an address change or a local pick up.


  • My item arrived damaged/is defective, what should I do?
    •

    If your item arrives damaged, you may be eligible for a replacement within 7 days of your item being delivered. All defective items MUST be reported within 7 days of delivery. If not reported within the time frame, we will not be able to further assist you in the matter. To do so, please email our customer service team at confident@brinicolesboutique.com with photos clearly identifying the damage.


    Our Products


  • How does your sizing run?
    •

    Due to Bri Nicole’s being an online boutique that carries multiple brands, product sizing can vary. However, we include sizing and other important details specific to that item in the description box on each product page. Please refer to those details to help choose the best size for you.


    Note: If it says that an item "runs big", then there’s a possibility that you can size down. If it says that the item "runs small" then there is a possibility that you will need to size up. If it says that an item is "true to size", there typically aren't any sizing specifications that would prohibit that item from fitting as that size normally would. Please choose sizing at your discretion.


  • My size is not listed. Will you receive more?
    •

    Unless otherwise noted in the product description, the only sizes available are what is currently listed on our website. 


  • What does it mean if an item has an "estimated ship" date beside it?
    •

    This means that the item or size is currently on pre-order, and we are waiting for the new shipment to arrive. Estimated ship dates are not guaranteed; they are tentative dates that we expect to fulfill the order. In most cases we will be able to ship items before, or on their estimated ship. However, in some cases the shipment may be delayed. Please keep that in mind when making your purchase.


    Returns


  • My item(s) are not to my liking. How can I return it?
    •

    You have 7-days from the date of delivery to submit a return. After submitting a return request, you will receive email confirmation with instructions. You must submit a return request form. 

    Click on the following link to get started: Return Request



  • I want to return my item(s). Can I get a refund?
    •

    Per Bri Nicole’s return policy, we do not offer refunds of any sort. Should you not be satisfied with your purchase, you can return your item within 7 days of delivery for store credit. Shipping fees are non-refundable.


  • When will my return be processed?
    •

    As noted in Bri Nicole’s return policy, we ask for customers to allow 7-21 business days for us to receive and process returns. We will notify you via email as soon as the return is processed.  


    **Please note that if we are still within the return window time, please do not send multiple requests. All returns are processed in the order in which they are received.


  • How long do I have to return my item?
    •

    You must submit a return request and send your item back within 7 days of receiving your order. After 7 days, your order is FINAL SALE.


    Shipping


  • How long does shipping take?
    •

    Due to unpredictable delays caused by the COVID 19 pandemic, we cannot quote an exact delivery time at this moment. All orders are processed within 1-2 business days, and most customers receive their item(s) within 7-10 business days.

    *Please note, if your item has an "estimated ship date", it will be filled when it becomes available.



  • Do you offer overnight or expedited shipping?
    •

    Due to challenges in unpredictable delays caused by the current COVID 19 pandemic, we have temporarily eliminated our express shipping option.


  • My tracking says, "in transit/delayed”, can you help me with my order?

    • Unfortunately, once your order is shipped it is in USPS possession and we have absolutely no control over what is happening, or any additional information beyond what you see on your tracking. If it has been delayed for more than a week, we advise you to contact your local post office for more information. (The post office in your zip code that is responsible for delivering your mail.)


  • My tracking says delivered but I didn't receive my item(s). What should I do?

    • If the mailing address provided when placing your order is correct and the tracking info states that your order was delivered, but you are unable to locate the package, we recommend taking the following steps:


    • Wait 36 hours as packages can show as delivered while still in transit.
    • Check for a notice of attempted delivery from your carrier. You can verify this through your tracking history where you can view your delivery information, tracking history, and proof of delivery.
    • Check around the delivery location (ie: the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather.) Note: delivery drivers may also use plastic -bags to protect your package from the weather.
    • Check with any family members, roommates, or neighbors who may have received the package for you without your knowing. If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
    • Contact the carrier. If you have followed the steps above and still cannot locate your package, it may have been stolen or lost in transit. In this case, you can contact the carrier and file a missing package claim. Once you file a missing package claim with the carrier, contact us with the claim number. We will do our best to assist, but Bri Nicole’s cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided.
    • Lastly, contact our customer service department to make us aware of what's going on, so that we can also open a claim on our end if need be.

    Thank you for trusting Bri Nicole’s to style you!